We are delighted to share our June 2014 support desk actuals:
- Average response time is 13 minutes
- Average fix time is 10 hours
- Satisfaction rating is 97%
Some user feedback:
“Thank you so much for your speedy response! Very much appreciated by me and the Headmaster!”
“Friendly, helpful service (as usual from all iSAMS staff I have dealt with!)”
“Thanks for your prompt assistance – every milestone attained wouldn’t be possible without iSAMS excellent support team!”
“My problem was dealt with speedily and professionally, which was of great benefit to me as I am a full time teacher with deadlines to meet. Thank you!”