ISS is the latest international school to join iSAMS and we are very pleased that they have selected iSAMS as their preferred MIS partner. During presentations of iSAMS, staff were surprised to see how integrated and advanced iSAMS was in comparison to some of the other products that they had looked at and used previously. The decision to implement iSAMS was made very quickly but sadly didn’t require an on-site visit! We look forward to launching the schools system in the coming months.
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International School Seychelles
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Merchant Taylors School
Merchant Taylors organised a meeting to see a demonstration of iSAMS, as they were aware that a large number of schools have moved from their current MIS Capita SIMS. After an initial demonstration to a steering committee we were invited back to present a broader demonstration to a wider number of staff. Feedback following our second presentation was very positive and we were extremely pleased when we were informed that they would like to implement iSAMS to go live from October this year.
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Wellington College – Tianjin
Staff from WCIT visited our stand at the bett show earlier this year and arranged for us to visit the school in February in order to discuss a potential move from WCBS to iSAMS. The school is centrally located on a newly purpose-built campus in the city of Tianjin and is designed in the distinctive classical style of the College in the UK. Following a full day demonstration, a unanimous decision was quickly made to implement iSAMS as the schools new academic and administration system from September 2013. They will also be the latest customer to use our Fee Billing module.
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Wellington College – Shanghai
The new Shanghai campus will be opening in August 2014. We will be implementing a system over the Summer holidays to enable the school to manage their admissions process and a full suite of academic modules will be made available closer to when the school is ready to open. We are delighted to welcome them as our third school in China.
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Wells Cathedral School
We have been in discussions with the school since 2011 as they planned their move away from Serco Facility. Having met with various groups of academic and administration staff, we were very pleased to be informed that we had made it down to the final two suppliers they were considering. We were invited to present an all-day demonstration of our system and the response we received from staff was fantastic. Shortly after this visit the school confirmed that iSAMS was their preferred MIS.
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Support Desk Statistics May 2013
New Key Performance Indicators (KPI’s) were introduced to the Support Desk back in August 2012.
The new KPI’s are as follows:
- Average Response time to a new ticket must be responded to within 25 minutes.
- Average fix time to new tickets must be resolved within 10 working hours.
- Satisfaction ratings on closed tickets must achieve a 90% satisfaction rating from clients.
May 2013 actuals are as follows:
- Average response time is 13 minutes
- Average fix time is 7 hours
- Satisfaction rating is 98%
Another very successful month for the iSAMS Support Desk
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HMCPD Deputy Heads’ Conference 2013
Some wonderful sunshine in Winchester certainly helped as the conference started on a Sunday!
It was a record for the HMCPD as it was the largest conference to date. iSAMS are proud sponsors of the HMCPD and we look forward to this event every year.
Lots of existing schools came to visit our exhibition stand as well as some potential new ones. It is very pleasing to hear so many positive comments from our existing schools and especially from the Deputies themselves.
Thank you to everyone that took time out of their day to come and see us and thank you to those of you that entered our Hamper Draw. Congratulations to Mr James Hodgson of Magdalen College School who won the Fortnum & Masons Hamper. Looking forward to seeing you all again at the 2013 Conference.
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iSAMS chosen for new UTC Royal Greenwich
iSAMS are delighted to have been chosen as the preferred MIS supplier for the UTC Royal Greenwich. The unique nature of the iSAMS system allows us to host the system remotely in order to enable the College to run the application process for Students whilst also building the curriculum using a purpose built MIS rather than logging this data in Excel or Access databases. Once the College is built, the system can be ported across so that it is hosted locally within the College or kept in the cloud if the College prefers.
It was this flexibility and the intuitive interface of iSAMS that meant the decision to go iSAMS and easy one.
The College will open in September 2013 and we look forward to supporting and working with all of the staff.
What is a UTC?
University Technical Colleges are a new concept in education. They offer 14-18 year olds the opportunity to take a highly regarded, full time, technically-oriented course of study. They are equipped to the highest standard, sponsored by a university and offer clear progression routes into higher education or further learning in work.
They are sub-regional, taking students from a wide geographical area. This reduces negative impact for any one local school in terms of student roll.
UTCs specialise in subjects that require technical and modern equipment, for example, engineering, product design, health sciences, construction, and land and environmental services.
However they all teach business skills and the use of ICT. The chosen specialism reflects the university’s areas of excellence and the needs of local employers.
A fundamental principle of UTCs is that they do not judge students on their past performance. Students are given new opportunities and new ways of learning which allow them to achieve to a higher level than they may have done before.
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St. Louis Milan
We were invited to demonstrate iSAMS at St. Louis School in April, as they carried out a search for an MIS to replace the existing in-house system, made up of numerous databases and individual spreadsheets. Impressed with the intuitive nature of iSAMS and the ability to manage all of their data within a single system, they selected us as their new partner and will become our first school in Italy. The St. Louis School of Milan is a private International school catering for 800 pupils. Their curriculum is based on the British National Curriculum with the option of an Italian stream for children fluent in Italian.
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Sunningdale School
We are very pleased to announce that Sunningdale have selected iSAMS as their preferred MIS. A decision to launch iSAMS was made very quickly following on from a meeting with the Head Master and Deputy Head, who were both very impressed by the depth of functionality provided within our new Prep School package. They will be replacing the current in-house system and going live from September 2013. Sunningdale is a small preparatory boarding school for boys’, based in Berkshire.
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St Mary’s Worcester
iSAMS has been selected as the chosen MIS ahead of a number of alternative solutions, as we provided the best match for the schools requirements. We look forward to working with them over the coming months installing the system. St Mary’s was recently rated the best small independent school outside London for A levels by The Daily Telegraph and ranked among the top 200 schools in England and the best in Worcester for A levels in the secondary school league tables.
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Ackworth School
Ackworth School have been using SIMS from Capita for a number of years but very few staff really utilised the system. It was recently decided that the time was right to extend the use of the management system to more staff and add an increased level of functionality. The decision was made to also look at what a new system might be able to offer the school and we were very happy when they informed us of their wish to move to iSAMS. A full launch of the system is planned for January 2014.
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Eton End School
We are delighted that Eton End have made the decision to implement iSAMS and become the latest school to invest in our new Prep School package. The school will be migrating from Double First Engage and staff are very much looking forward to working on the new system when they return from the summer holidays.
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Support Desk Statistics June 2013
New Key Performance Indicators (KPI’s) were introduced to the Support Desk back in August 2012.
The new KPI’s are as follows:
- Average Response time to a new ticket must be responded to within 25 minutes.
- Average fix time to new tickets must be resolved within 10 working hours.
- Satisfaction ratings on closed tickets must achieve a 90% satisfaction rating from clients.
May 2013 actuals are as follows:
- Average response time is 17 minutes
- Average fix time is 8 hours
- Satisfaction rating is 96%
Another very successful month for the iSAMS Support Desk – number of tickets increased significantly due to the end of term looming!
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Peterhouse School
We are excited to announce that Peterhouse School will be installing iSAMS as their new management system from September. They join a growing number of schools in Africa using iSAMS. Peterhouse is a group of schools which consists of Peterhouse Boys, Peterhouse Girls, Springvale House Preparatory School and Peterhouse Nursery school. Peterhouse is widely regarded as Zimbabwe’s top independent boarding school and one of the premier independent schools in Southern Africa.
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The Shrubbery School
Our new Prep School package continues to grow in popularity and The Shrubbery School are the latest adopters to sign up with iSAMS. Having reviewed the market unsuccessfully for a number of years, we are very pleased that they have decided to partner with us. Founded in 1930, The Shrubbery is the longest established fully co- educational private school for three to eleven year olds in the area.
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The English International School
EIS are the latest school within the Orbital Education group to install iSAMS. Their system has been installed and they are currently being trained in preparation to launch iSAMS from September. Based in East Moscow, EIS is a small, British style, international school, offering the English National curriculum to children of primary and secondary age.
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Support Desk Statistics July 2013
New Key Performance Indicators (KPI’s) were introduced to the Support Desk back in August 2012.
The new KPI’s are as follows:
- Average Response time to a new ticket must be responded to within 25 minutes.
- Average fix time to new tickets must be resolved within 10 working hours.
- Satisfaction ratings on closed tickets must achieve a 90% satisfaction rating from clients.
July 2013 actuals are as follows:
- Average response time is 15 minutes
- Average fix time is 8 hours
- Satisfaction rating is 99% (New record for Satisfaction Rating)
Another very successful month for the iSAMS Support Desk…
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Duke of Kent School
We are very pleased to announce that the Duke of Kent have selected iSAMS as their preferred MIS. A decision to launch iSAMS was made very quickly following a meeting with the Head, IT Department and Governors who were all impressed by the depth of functionality provided via our system. They will be replacing the current in-house system and going live from September 2013.
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The Dorcan Academy
iSAMS were invited to present to members of the SLT and Key Stakeholders. Following a successful introduction iSAMS were invited back for an all-day demonstration to meet with a wider number of colleagues. Following the all-day demo we were awarded the contract to replace Facility/CMIS. The Academy will go live after the October half term and will be working on a migration over the summer with staff training in September. We are delighted to welcome another Academy.
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